THE REL THERAPY
Privacy Policy & Data Protection Notice
Effective Date: 1 January 2025
Last Updated: 19 September 2026
At The Rel Therapy, we respect your privacy and take the protection of your personal data seriously.
This Privacy Policy & Data Protection Notice (“Privacy Policy”) explains how The Rel Therapy (“The Rel Therapy”, “we”, “us” or “our”) collects, uses, discloses, stores and protects personal data when you visit our premises, use our website, make an appointment, purchase our services, communicate with us, or otherwise interact with us.
This Privacy Policy is intended to explain our practices in accordance with applicable Singapore data-protection requirements, including the Personal Data Protection Act 2012 (“PDPA”).
By providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your personal data as described here, where applicable and permitted by law.
1. What Personal Data We Collect
Depending on how you interact with us, we may collect personal data such as:
Personal and Contact Information
- Full name
- Phone number
- Email address
- Date of birth or age, where reasonably necessary
- Address or other contact information, where required
Appointment & Service Information
- Appointment dates and times
- Services booked or attended
- Package or membership information
- Appointment history
- Cancellation and rescheduling information
- Communications relating to your appointments
Health & Physical Information
To provide our services safely, we may ask you to provide information relevant to your participation, which may include:
- Existing injuries
- Physical limitations
- Relevant medical conditions
- Recent surgeries
- Pregnancy-related information
- Areas of pain or discomfort
- Other health or physical information that you voluntarily provide and that may be relevant to your participation
You should only provide information that is relevant and necessary for us to provide our services safely.
Payment & Transaction Information
Where applicable, we may collect information relating to:
- Purchases
- Packages
- Memberships
- Payment status
- Refunds
- Transaction records
Where payments are processed through a third-party payment provider, your payment information may be collected and processed directly by that provider in accordance with its own privacy policy.
Website & Technical Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Date and time of visits
- Referring websites
- Other technical or usage information
This information may be collected through cookies or similar technologies.
2. How We Collect Personal Data
We may collect personal data in various ways, including when you:
- Make an appointment;
- Visit The Rel Therapy;
- Complete a client intake or health-related form;
- Purchase a service, package or membership;
- Contact us by email, phone, WhatsApp, social media or other communication channels;
- Visit or interact with our website;
- Participate in surveys, promotions or other activities;
- Provide information directly to our therapists or staff; or
- Otherwise communicate or interact with us.
Where reasonably practicable, we will collect personal data directly from you.
If you provide us with personal data about another individual, you should ensure that you are authorised to provide that information and, where required, that the relevant individual has been informed of or has consented to the disclosure.
3. How We Use Your Personal Data
We may collect, use and disclose your personal data for purposes including:
Providing Our Services
- Processing and managing appointments;
- Providing stretching, mobility, recovery and related wellness services;
- Understanding relevant physical limitations or information you voluntarily provide;
- Communicating with you during or in relation to your sessions;
- Managing packages and memberships;
- Maintaining appropriate client records; and
- Addressing safety-related concerns.
Communicating With You
We may use your contact information to:
- Confirm or remind you about appointments;
- Respond to enquiries;
- Communicate appointment changes;
- Provide information relating to services you have requested;
- Send administrative or service-related messages; and
- Respond to feedback or requests.
Payments & Administration
We may use personal data to:
- Process payments;
- Manage purchases, packages and memberships;
- Process refunds where applicable;
- Maintain financial and transaction records; and
- Carry out general business administration.
Improving Our Services
Where appropriate, we may use information to:
- Understand client preferences;
- Improve our services and client experience;
- Monitor service quality;
- Analyse general business trends; and
- Develop or improve our offerings.
Where possible, information used for analytical purposes will be aggregated or otherwise handled in a manner that reduces unnecessary identification of individuals.
Marketing & Promotions
Where applicable and in accordance with applicable law, we may use your contact information to send you information about:
- New services;
- Promotions;
- Events;
- Packages;
- Memberships; and
- Other updates from The Rel Therapy.
Where consent is required for marketing communications, we will obtain the appropriate consent.
You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
Withdrawing consent for marketing communications will not affect our ability to send you necessary administrative or service-related communications.
Legal & Regulatory Purposes
We may collect, use or disclose personal data where reasonably necessary to:
- Comply with applicable laws and regulations;
- Respond to lawful requests from government or regulatory authorities;
- Establish, exercise or defend legal claims;
- Protect the rights, property or safety of The Rel Therapy, our clients, therapists or other individuals; or
- Prevent fraud, misuse or other unlawful activity.
4. Consent
Where required under applicable law, The Rel Therapy will obtain your consent before collecting, using or disclosing your personal data for the relevant purpose.
You may withdraw consent that you have previously provided, subject to any legal or contractual restrictions and reasonable notice.
Please note that withdrawing consent may affect our ability to provide certain services or manage certain requests. For example, if information is necessary for us to provide a service safely, withdrawing consent to the collection or use of that information may mean that we are unable to provide that service.
We will explain the likely consequences of withdrawing consent where reasonably appropriate.
5. Health & Sensitive Information
Some information provided to us may relate to your health or physical condition.
We collect such information only where it is reasonably necessary for purposes such as:
- Assessing whether participation in a session may be appropriate;
- Understanding relevant physical limitations;
- Adapting a session where reasonably appropriate;
- Managing safety considerations; and
- Providing our services responsibly.
We ask clients to provide only information that is relevant to their participation.
Health-related information will be treated as confidential and will only be accessed, used or disclosed for appropriate purposes and in accordance with applicable law.
The Rel Therapy does not provide medical diagnosis or medical treatment.
6. Disclosure of Personal Data
We generally do not sell your personal data.
We may disclose personal data to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:
- Payment processors;
- Appointment and booking platforms;
- Website hosting and technology providers;
- IT and software service providers;
- Communication and messaging service providers;
- Professional advisers, such as lawyers, accountants or auditors;
- Insurance providers where reasonably necessary;
- Government agencies or regulatory authorities where required or permitted by law; and
- Other service providers who assist us in operating our business.
Where we engage third-party service providers to process personal data on our behalf, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable requirements.
7. Overseas Transfer of Personal Data
Some of our service providers or technology platforms may store or process personal data outside Singapore.
Where personal data is transferred outside Singapore, The Rel Therapy will take reasonable steps to ensure that the recipient provides a standard of protection for the personal data that is comparable to the protection required under applicable Singapore data-protection requirements.
8. Cookies & Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website usage and enhance your experience.
Cookies may be used for purposes such as:
- Remembering preferences;
- Supporting website functionality;
- Understanding website traffic and usage;
- Improving website performance; and
- Measuring the effectiveness of our marketing or communications.
You may be able to control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of parts of our website.
Where third-party analytics, advertising or other technologies are used, those third parties may collect information in accordance with their own privacy policies.
9. Data Accuracy
We take reasonable steps to ensure that personal data in our possession or control is accurate and complete where it is likely to be used to make a decision that affects you or is likely to be disclosed to another organisation.
You are responsible for providing accurate information and informing us when relevant information changes.
If you believe that personal data we hold about you is inaccurate or incomplete, you may contact us using the details provided below.
10. Protection of Personal Data
We take reasonable steps to protect personal data in our possession or control from risks such as:
- Unauthorised access;
- Unauthorised collection;
- Unauthorised use;
- Unauthorised disclosure;
- Loss;
- Modification; and
- Destruction.
Depending on the circumstances, safeguards may include appropriate administrative, physical and technical measures.
However, no method of storing or transmitting information can be guaranteed to be completely secure.
11. Retention of Personal Data
We will retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or as required or permitted by applicable law.
When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.
Certain information may need to be retained for longer periods where required for legal, regulatory, accounting, insurance or legitimate business purposes.
12. Access to Your Personal Data
Subject to applicable law, you may request access to personal data that we hold about you and information about how that personal data has been used or disclosed during the applicable period.
Requests should be made in writing using the contact details provided below.
To protect the privacy and security of our clients, we may need to verify your identity before processing an access request.
We will respond to your request within the timeframe required under applicable law.
In certain circumstances, we may be unable to provide access to particular information where an exception under applicable law applies.
13. Correction of Your Personal Data
If you believe that personal data we hold about you is inaccurate or incomplete, you may request that we correct the relevant information.
We may need to verify your identity before processing a correction request.
Where appropriate, we will take reasonable steps to correct the information and, where required, communicate the correction to relevant organisations to which the information was previously disclosed.
14. Withdrawal of Consent
Where we rely on your consent to collect, use or disclose personal data, you may withdraw your consent by contacting us in writing.
Please note that withdrawing consent does not affect the lawfulness of any collection, use or disclosure that occurred before the withdrawal.
Depending on the nature of the withdrawal, we may no longer be able to provide certain services or continue certain arrangements with you.
We will inform you of the likely consequences where reasonably appropriate.
15. Marketing Communications
If you have agreed to receive marketing communications from us, we may contact you regarding promotions, new services, events, packages, memberships or other updates.
You may opt out of marketing communications at any time.
You can do so by:
- Following the unsubscribe instructions in the relevant communication; or
- Contacting us directly using the details below.
Even if you opt out of marketing communications, we may still contact you regarding necessary administrative or service-related matters, such as appointment confirmations, cancellations, payments or important service updates.
16. Photographs, Videos & Recordings
We respect the privacy of our clients.
The Rel Therapy will not use photographs, videos or other recordings that identify you for marketing or promotional purposes without obtaining the appropriate consent.
If photography or filming takes place at our premises for an event or other purpose, we will take reasonable steps to inform affected individuals where appropriate.
Clients must not photograph, video, audio-record or otherwise record therapists, staff or other clients without their permission.
17. Third-Party Websites & Services
Our website or communications may contain links to websites, platforms or services operated by third parties.
These third-party websites and services are not controlled by The Rel Therapy.
We are not responsible for the privacy practices, content or security of third-party websites or services.
We encourage you to review the privacy policies of any third-party service before providing them with personal data.
18. Data Breaches
If a data breach occurs involving personal data in our possession or control, The Rel Therapy will assess the incident and take appropriate steps in accordance with applicable Singapore data-protection requirements.
Where a data breach is determined to be notifiable under applicable law, we will make the required notifications to the relevant authorities and affected individuals within the applicable timeframes.
We may also take reasonable steps to contain the incident, protect affected individuals and prevent similar incidents from occurring.
19. Children’s Personal Data
Our services are generally intended for adults unless otherwise stated by The Rel Therapy.
Where we provide services to individuals under the age of 18, we may require appropriate consent or information from a parent or legal guardian, subject to applicable law and our operational requirements.
We will take reasonable steps to ensure that personal data relating to minors is handled appropriately.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services or business practices;
- Changes to technology;
- Changes to applicable laws or regulatory requirements; or
- Changes to our data-protection practices.
The latest version will be published on our website with the applicable effective or updated date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
21. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
The Rel Therapy
Singapore
Email: hairel.thereltherapy@gmail.com
Phone: +65 8111 8489
Website: https://thereltherapy.com
Data Protection Enquiries
For enquiries relating specifically to personal data, including requests for access, correction or withdrawal of consent, please contact us using the details above.
22. Acknowledgement
By using our website, making an appointment, purchasing our services, completing a client form, or otherwise providing personal data to The Rel Therapy, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, we will obtain the relevant consent separately or through the applicable process.
Effective Date: 1 January 2025
Last Updated: 19 September 2026