THE REL THERAPY
Terms & Conditions
Effective Date: 1 January 2025
Welcome to The Rel Therapy.
These Terms & Conditions (“Terms”) apply to all appointments, treatments, sessions, packages, memberships and other services provided by The Rel Therapy (“The Rel Therapy”, “we”, “us” or “our”).
By booking, attending, or participating in a session or service with us, you acknowledge that you have read, understood and agree to be bound by these Terms.
1. Appointments & Bookings
1.1 All appointments must be made through The Rel Therapy’s approved booking channels.
1.2 An appointment is considered confirmed once the booking has been accepted or confirmed by The Rel Therapy.
1.3 Clients are expected to arrive on time for their scheduled appointment.
1.4 If you arrive late, your session may need to be shortened to avoid affecting subsequent appointments. The full appointment fee may still apply.
1.5 We reserve the right to reschedule or cancel an appointment where reasonably necessary, including due to therapist availability, operational requirements, illness, emergencies, or other circumstances beyond our reasonable control.
1.6 Where we need to reschedule an appointment, we will make reasonable efforts to provide you with an alternative appointment time.
2. Cancellation & Rescheduling Policy
We understand that plans can change. However, appointment times are reserved specifically for each client, and late cancellations or missed appointments may prevent us from offering the appointment to someone else.
2.1 Cancellations or requests to reschedule made less than 24 hours before the scheduled appointment will be treated as a late cancellation.
2.2 The full appointment fee will apply to late cancellations.
2.3 The full appointment fee may also apply where a client does not attend a scheduled appointment without prior notice (“no-show”).
2.4 Cancellations or requests to reschedule made at least 24 hours before the scheduled appointment may be made without a cancellation fee.
2.5 In exceptional circumstances, The Rel Therapy may, at its discretion, waive or reduce a cancellation fee.
2.6 Where a cancellation or rescheduling request is made through a third-party booking platform, the platform’s cancellation procedures may also apply.
2.7 By making an appointment, you acknowledge and agree to this cancellation and rescheduling policy.
3. Clothing & Attire
For your comfort, safety and ease of movement during your session:
3.1 Clients should wear clean, comfortable clothing that allows for stretching, movement and physical activity.
3.2 Clothing should provide appropriate coverage and allow our therapists to conduct the session safely and comfortably.
3.3 Please avoid clothing that is excessively restrictive, excessively loose, or otherwise unsuitable for stretching or physical movement.
3.4 Where a therapist reasonably considers a client’s attire unsuitable for the session, the client may be asked to adjust or change their clothing before or during the session.
3.5 The Rel Therapy reserves the right to decline or modify a session where appropriate clothing cannot reasonably be provided or adjusted.
4. Health, Medical Conditions & Physical Limitations
4.1 Clients are responsible for informing The Rel Therapy and their therapist of any relevant medical conditions, injuries, physical limitations, recent surgery, pregnancy, or other circumstances that may affect their ability to participate safely.
4.2 You should provide accurate and complete information about any condition or circumstance that may reasonably affect your participation.
4.3 You must immediately inform your therapist if you experience pain, dizziness, numbness, discomfort, shortness of breath, or any other unusual or concerning symptoms during a session.
4.4 The Rel Therapy may modify, postpone or decline a session if we reasonably believe that continuing the session may not be appropriate or safe.
4.5 If you are unsure whether a particular service is appropriate for you, you should seek advice from an appropriately qualified healthcare professional before participating.
5. Nature of Our Services
5.1 The Rel Therapy provides stretching, mobility, recovery and related wellness services.
5.2 Our services are intended to support general physical wellbeing, flexibility, mobility and recovery.
5.3 Our services are not medical treatment and are not intended to replace medical diagnosis, medical treatment, physiotherapy, rehabilitation, or other healthcare services.
5.4 Our therapists do not provide medical diagnosis or prescribe medical treatment.
5.5 If you have a medical condition, injury, or other health concern, you should consult an appropriately qualified healthcare professional before participating in our services.
6. Client Responsibilities
Clients are responsible for:
- Providing accurate and complete information relevant to their participation.
- Informing their therapist of any relevant medical conditions, injuries, limitations or changes in their physical condition.
- Following reasonable instructions provided by their therapist.
- Communicating openly about their comfort level throughout the session.
- Participating within their own physical limits.
- Immediately informing their therapist if a movement or exercise causes pain, discomfort, dizziness, numbness or any other unusual symptoms.
- Treating our therapists, staff and other clients with courtesy and respect.
- Complying with these Terms and any reasonable safety instructions provided by The Rel Therapy.
- Informing us promptly of any circumstances that may affect their ability to safely attend or participate.
7. Fees & Payment
7.1 All fees are payable in accordance with the prices displayed or communicated at the time of booking or purchase.
7.2 Payment must be made using the payment methods accepted by The Rel Therapy.
7.3 Prices may be changed from time to time. Any price change will not affect an appointment or purchase that has already been confirmed, unless otherwise communicated or agreed.
7.4 Where a late cancellation or no-show occurs, the applicable full appointment fee may be charged in accordance with Section 2.
7.5 Clients are responsible for ensuring that payment information provided to us or our payment providers is accurate and up to date.
8. Packages, Promotions & Memberships
8.1 From time to time, The Rel Therapy may offer packages, memberships, promotional rates, prepaid sessions or other special offers.
8.2 Additional terms may apply to these offers, including terms relating to:
- Validity periods;
- Expiry dates;
- Number of sessions;
- Usage restrictions;
- Transferability;
- Cancellation;
- Suspension;
- Refunds; and
- Promotional eligibility.
8.3 Any additional terms applicable to a package, membership or promotion will be communicated at the time of purchase.
8.4 Unless otherwise agreed in writing, packages and prepaid sessions are non-transferable.
8.5 Promotional offers cannot be combined unless expressly stated otherwise.
9. Refunds
9.1 Refunds are subject to the terms applicable to the relevant service, package, membership or purchase.
9.2 Where a session has already been provided, payment will generally not be refundable except where required by applicable law or otherwise agreed by The Rel Therapy.
9.3 Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.
10. Personal Belongings
10.1 Clients are responsible for their personal belongings while visiting The Rel Therapy.
10.2 To the extent permitted by applicable law, The Rel Therapy is not responsible for the loss, theft or damage of personal belongings brought onto or left at our premises.
10.3 We recommend that valuable or unnecessary personal items are not brought to appointments.
11. Safety & Assumption of Risk
11.1 Stretching, mobility and physical activity involve inherent risks. These may include muscle soreness, discomfort, strains, sprains, aggravation of an existing condition, or other physical injury.
11.2 By participating in our services, you acknowledge that physical activity carries inherent risks and agree to participate within your own physical capabilities.
11.3 You agree to follow reasonable instructions provided by your therapist during the session.
11.4 You should communicate openly with your therapist about your comfort level and immediately inform them if any movement or exercise causes pain, discomfort, dizziness, numbness or other unusual symptoms.
11.5 Nothing in these Terms excludes or limits any liability, responsibility or obligation that cannot legally be excluded or limited under Singapore law.
12. Limitation of Liability
12.1 To the fullest extent permitted by applicable law, The Rel Therapy, its employees, therapists, contractors and representatives will not be liable for any loss, damage, injury, cost or expense arising from or connected with participation in our services, except to the extent that such liability cannot legally be excluded or limited.
12.2 Nothing in these Terms excludes or limits liability for any matter which cannot lawfully be excluded or limited under applicable law.
12.3 Clients remain responsible for providing accurate information about their health, medical conditions, injuries and physical limitations and for following reasonable instructions provided by their therapist.
13. Privacy & Personal Data
13.1 The Rel Therapy may collect, use and disclose personal data where reasonably necessary to provide our services and operate our business.
13.2 Personal data may include information such as your name, contact details, appointment information, payment information, health-related information that you voluntarily provide for the purpose of participating safely in our services, and other information reasonably necessary for the purposes described below.
13.3 We may collect, use and disclose personal data for purposes including:
- Managing and administering appointments;
- Providing and personalising our services;
- Communicating with clients;
- Processing payments and transactions;
- Maintaining appropriate client and business records;
- Responding to enquiries and requests;
- Managing packages, memberships and promotions;
- Addressing safety and service-related matters;
- Complying with applicable legal and regulatory requirements; and
- Other purposes that are reasonably appropriate and/or for which consent has been obtained, where required.
13.4 The Rel Therapy will handle personal data in accordance with applicable Singapore data-protection requirements, including the Personal Data Protection Act 2012 (“PDPA”).
13.5 We will take reasonable steps to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
13.6 We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by applicable law.
13.7 Where applicable, clients may request access to or correction of their personal data in accordance with the PDPA.
13.8 Clients may contact The Rel Therapy regarding personal data matters, including requests concerning access, correction or withdrawal of consent, subject to applicable legal requirements and reasonable notice.
13.9 For further information about how we collect, use, disclose, retain and protect personal data, please refer to our Privacy Policy / Data Protection Notice.
14. Photography, Video & Recording
14.1 The Rel Therapy will not use photographs, videos or other recordings of clients for marketing or promotional purposes without obtaining the appropriate consent.
14.2 Clients must not photograph, video, audio-record or otherwise record therapists, staff or other clients without their prior permission.
14.3 Clients should respect the privacy and comfort of other individuals attending The Rel Therapy.
15. Right to Refuse or Terminate Services
15.1 The Rel Therapy reserves the right to refuse, modify, suspend or terminate a session where reasonably necessary, including where:
- A client’s participation presents a reasonable safety concern;
- A client has not provided relevant information necessary for safe participation;
- A client behaves in an abusive, threatening, discriminatory, harassing or otherwise inappropriate manner;
- A client appears to be under the influence of alcohol or drugs;
- A client repeatedly fails to follow reasonable safety instructions; or
- A client otherwise materially breaches these Terms.
15.2 Where appropriate, any refund, credit or alternative arrangement will be considered in accordance with applicable law and the circumstances of the case.
15.3 The Rel Therapy reserves the right to take reasonable steps to protect the safety and wellbeing of clients, therapists and staff.
16. Changes to These Terms
16.1 The Rel Therapy may update these Terms from time to time to reflect changes to our services, business practices, legal requirements or other relevant circumstances.
16.2 The latest version of these Terms will be made available through our website, booking platform or other appropriate channels.
16.3 The updated Terms will apply from the stated effective date unless otherwise required by applicable law.
17. Governing Law & Jurisdiction
17.1 These Terms are governed by the laws of the Republic of Singapore.
17.2 Any dispute arising out of or in connection with these Terms or our services shall be subject to the applicable laws and jurisdiction of Singapore.
17.3 Nothing in this section limits any rights or remedies available to a client under applicable law.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
The Rel Therapy
Singapore
Email: hairel.thereltherapy@gmail.com
Phone: +65 8111 8489
Website: https://thereltherapy.com/
Acknowledgement
By booking an appointment, purchasing a package or membership, or participating in any service provided by The Rel Therapy, you acknowledge that you have read, understood and agree to these Terms & Conditions.
Effective Date: 1 January 2025
Last Updated: 19 September 2026